✓
Court-appointed household electrical appliance examination
For court, a claim or a dispute with a seller, service centre or insurer.
Learn more →Household electrical appliances
The appliance does not work.
What caused it?
Investigation of appliance fault causes: manufacturing defects, improper use, poor repairs, voltage surges, flooding or fire.
Before work begins
The appliance and documents are considered together.
Keep the product, accessories and purchase and repair documents. Describe the fault and the conditions in which it occurs.
Choose questions for the expert ↗Services
Main areas of household appliance examination
The website covers consumer disputes, court cases, claims against sellers, service centres or insurers and appliance write-offs.
✓
Independent specialist opinion
Pre-litigation investigation of fault causes, quality, repairs and fitness for use.
Learn more →✓
Washing machine and dishwasher examinations
Causes of leaks, error messages, noise, overheating, electronics failure and the effects of use.
Learn more →✓
Refrigerator and climate-control equipment examinations
Investigation of failure causes, repair quality, leaks, compressors, electronics and installation.
Learn more →✓
Small household appliance examinations
Coffee machines, vacuum cleaners, microwaves, kettles, hair dryers and kitchen appliances.
Learn more →✓
Appliances after voltage surges, flooding or fire
Establishing the link between damage and the incident, with assessment of subsequent action.
Learn more →✓
Household appliance repair examinations
Checking repair quality, replacement parts, recurring faults and whether the invoice is justified.
Learn more →✓
Review of a household appliance examination report
Analysis of another expert's report: questions, methods, completeness, conclusions and contradictions.
Learn more →About the expert
Andrei Viktorovich — technical expert in household electrical appliances
The work is based on technical analysis of the object, documentation and operating circumstances. The report separately explains the signs found, the investigation's reasoning and conclusions on the questions posed.
- Documentary evidence:
receipt, warranty, work order, service reports, correspondence and claims. - Technical examination:
inspection of assemblies, external signs, traces of exposure and connection and operating conditions. - Use in legal proceedings:
wording for claims, court proceedings, objections and reviews. - Care of the object:
avoid repairing or disassembling the appliance before arranging inspection.
Pricing
Indicative prices
| Initial telephone consultationguidance on the situation, documents and next steps | free, up to 15 minutes |
| Preliminary analysis of photos, records, receipts and claimswithout a full report | from 5 000 ₽ |
| Small household electrical appliance examinationskettle, hair dryer, microwave, vacuum cleaner, small kitchen appliances | from RUB 15,000 |
| Large household appliance examinationsrefrigerator, washing machine, dishwasher, oven | from RUB 25,000 |
| Appliance examinations after voltage surges, flooding or fireThe scope of work for multiple objects is recorded in the order before work begins. | from 30 000 ₽ |
| Examination of household appliance repair qualityjustification for repairs, recurring faults, replacement parts | from RUB 25,000 |
How we work
How the examination is conducted
Inquiry
Briefly describe the appliance, fault and dispute.
Documents
Provide the receipt, warranty, service records, photos and claims.
Inspection
Agree on inspection, questions and the need for additional checks.
Report
A document with an investigation section and conclusions is prepared.
Articles
Useful materials
✓
Manufacturing defect or improper use: what an expert establishes
How to distinguish a manufacturing defect from the effects of incorrect connection, care or repair.
Learn more →✓
Washing machine examination: questions to ask the expert
Typical questions for court and claims: leaks, noise, control unit, drum, pump.
Learn more →✓
Voltage surges and household appliances: what to record
Management company documents, photos, receipts, records and signs of abnormal external exposure.
Learn more →✓
How to prepare household appliances for examination
What to avoid repairing before inspection and which documents to keep.
Learn more →✓
Can household appliances be examined using photos and documents?
When preliminary analysis is possible and when in-person inspection and instrument-based checks are needed.
Learn more →✓
Warranty, quality checks and independent examination
How a seller's quality check differs from an independent specialist opinion.
Learn more →Enquiry to the expert
Describe the appliance and attach documents
Specify the model, purchase date, fault and what the seller or service centre has already done. Photos, receipts, records and claims help assess the prospects more quickly.
- Contact phone:
- Email: zapros@expert-tehniki.moscow
- Initial phone consultation — up to 15 minutes free.