When the service is needed

Relevant evidence includes incident records, management company documents, location photos, a list of damaged appliances and signs of thermal, electrical or moisture exposure.

What the work includes

  • analysis of documents, receipts, warranty cards, records and correspondence;
  • formulating questions for examination;
  • inspection and recording signs of faults;
  • assessing possible manufacturing, use, repair or external causes;
  • preparing a specialist opinion or materials for court.

Documents to prepare where possible

Receipt, contract, warranty card, service report, work order, photos/videos of the fault, claim, seller's reply and documents about an accident or voltage surge.

Investigate the event and appliance damage separately

A cause conclusion needs two connected sets of data: the external event and signs of damage to the particular appliance. A power outage record describes a network event but does not automatically establish how each appliance failed. Moisture or heat traces likewise require assessment of location and circumstances, beyond mere presence.

List affected devices with models, individual numbers and when each fault was first found. Record which were operating at the time, which were connected and what is unknown. Photos of connection points and available incident documents supplement investigation of the product itself.

What to keep after the incident

  • Original error messages and description of the failure.
  • Photos before cleaning, drying or repair, if safely obtainable.
  • Inspection and diagnostic reports identifying the specific damaged assemblies.
  • Information about this product's earlier repairs and faults.
  • Replaced parts, if retained and identifiable as belonging to the appliance.

Similar symptoms can have different causes. Check whether the signs found fit the proposed explanation and which alternatives remain possible. Missing data may limit the conclusion. Do not restart dangerously damaged appliances or conduct live tests yourself merely to obtain additional evidence.