The main question in most disputes is whether the fault is a manufacturing defect or arose from operating conditions, connection, transport, contamination, overheating, moisture or modifications to the design. The expert compares the signs of failure with documents and the circumstances of use.
What to prepare
- receipt, warranty card, contract, work order;
- service centre records and correspondence with the seller;
- photos and videos showing the fault;
- information about operating conditions, connection and repairs;
- documents about an accident, flooding or voltage surge, if available.
Practical conclusion
The earlier the object is preserved in its original condition and the more complete the documentation, the easier it is to establish cause and effect through expert analysis and prepare a convincing report.