Materials about warranty disputes, preparing appliances for inspection, expert questions and report reviews.
An appliance may work during a brief check but stop in another mode. “No defect found” refers to the check performed and its conditions. Further investigation needs to establish how those conditions differ from the situation described by the owner.
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After repairs, a household appliance dispute often concerns what the service centre actually did and the condition in which the consumer received the appliance, rather than the initial fault. The statement…
Read article →How to distinguish a manufacturing defect from the effects of incorrect connection, care or repair.
Learn more →Typical questions for court and claims: leaks, noise, control unit, drum, pump.
Learn more →Management company documents, photos, receipts, records and signs of abnormal external exposure.
Learn more →What to avoid repairing before inspection and which documents to keep.
Learn more →When preliminary analysis is possible and when in-person inspection and instrument-based checks are needed.
Learn more →How a seller's quality check differs from an independent specialist opinion.
Learn more →Examples of appropriate questions about the cause of a defect and repair costs.
Learn more →What a review checks and how to use it in a dispute.
Learn more →Specify the model, purchase date, fault and what the seller or service centre has already done. Photos, receipts, records and claims help assess the prospects more quickly.
