When the service is needed
A specialist opinion helps assess the position before court: whether there are signs of a manufacturing defect, why service was refused, what supports a link with flooding or a voltage surge and which documents to request.
What the work includes
- analysis of documents, receipts, warranty cards, records and correspondence;
- formulating questions for examination;
- inspection and recording signs of faults;
- assessing possible manufacturing, use, repair or external causes;
- preparing a specialist opinion or materials for court.
Documents to prepare where possible
Receipt, contract, warranty card, service report, work order, photos/videos of the fault, claim, seller's reply and documents about an accident or voltage surge.