What needs to be clarified
Compare documented repairs, accessible signs of intervention and the fault history without selecting a cause in advance.
Materials to prepare
- The work order, invoice, handover record and available original diagnostic results
- Model, serial number, photographs and information on installed components
- Records of the symptom before repair and after return
What to compare
- Link documents and component identifiers to the examined appliance
- Separate claimed replacement, supported operations and unexplained actions
- Compare the repeated symptom with the original description and available condition
Possible outcome of the analysis
A possible outcome is a reasoned account of supported work and questions needing further inspection or the repairer’s explanation.
Limits of the conclusions
An incomplete record does not prove fictitious repairs, and a repeated symptom does not automatically mean the same technical cause.